The consumer has the right to withdraw from a distance contract and refund the full delivery cost in the event that the order has not been shipped. The consumer has the right to return the goods to the Seller in an unopened and undamaged condition within 14 days from the date of placing the order. "A consumer who concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs indicated below. ”Custom orders made specifically to meet the customer's requirements and needs are not eligible for a refund and can only be returned if they do not meet customer requirements and an official complaint has been made to the Seller. The Seller will endeavor to rectify the problem and send it back Correct merchandise to the customer. The cost of return is borne by the Buyer. All shipments returned by the customs agency are fully refundable, except for shipping costs that the Seller must pay for each package returned. Due to the nature of the products sold, we do not accept "Try and Return" products. responsible for return costs and is applicable due diligence to ensure that goods are returned in good condition. Full returns are processed within 72 hours from the moment B2B.sobucky.com is fully informed of the reason for the return or from the moment the package is physically returned to the warehouse and signed. The reimbursement is made using the same method of payment as used by the customer, unless the consumer agrees to the reimbursement using a different payment method. All complaints related to the purchase, order or the Regulations should be directed to the address Sobucky Poland sp.z o.o. Sobucky Ltd sp.k via e-mail to the address email@example.com or in writing to the address ul. Grabskiego 25J / 1 20-330 Lublin, Poland. The seller will provide the customer with a final answer within 14 working days from the date of receipt of the complaint. Refunds for successfully completed complaints will be made within 14 days from the date of issuing the final reply to the bank account indicated by the Buyer.